Refund Policy 

THE NATIONAL CANCER SOCIETY OF MALAYSIA, committed to transparency and accountability. We greatly appreciate the support and generosity of our donors which allows us to continue our mission to provide assistance to cancer patients and fund cancer research. However, we understand that there may be circumstances where the return of the contribution is required. This Refund Policy outlines the conditions under which a refund will be made.

Donation Returns

1.1 Eligibility for Return

Donations made online through our official website are eligible for return if requested within 15 days from the date of donation. Donations made through other methods (e.g., cheque, cash, bank transfer) will be considered on a case-by-case basis.

1.2 Donations are non-refundable

Donations made as a result of fundraising events, auctions, or the purchase of goods/services (e.g., merchandise, event tickets) are generally non-refundable. Contributions that have been allocated to a specific project or distributed to beneficiaries are non-refundable.

Return Request Process

2.1 Submitting a Request

To request a return, donors must contact the NATIONAL CANCER SOCIETY OF MALAYSIA via email at donations@cancer.org.my. The request should include the donor's name, contact information, donation amount, donation date, and reason for the return request.

2.2 Review and Approval

Return requests will be reviewed by our finance team within 10 working days from the date of receipt. Approved returns will be processed within 7 working days after approval.

Disputed Transactions

3.1 Credit Card Chargeback

If a donation is made using a credit card and the donor disputes the charge with their credit card provider, the NATIONAL CANCER SOCIETY OF MALAYSIA will work with the financial institution to resolve the dispute. We encourage donors to contact us directly to resolve any issues before initiating a chargeback.

Privacy and Security

4.1 Confidentiality

All information provided by the donor in connection with the return request will be kept confidential and used only for the purpose of processing the return.

4.2 Data Protection

THE NATIONAL CANCER SOCIETY OF MALAYSIA complies with data protection laws and regulations. Donor information will not be shared with third parties without the donor's consent, except as required by law.

Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at:

NATIONAL CANCER SOCIETY OF MALAYSIA
66, Jalan Raja Muda Abdul Aziz,
50300 Kuala Lumpur,
Federal Territory of Kuala Lumpur
Phone: 1-800-88-1000
Email: donations@cancer.org.my
Website: hpv.cancer.org.my

Policy Updates

6.1 Policy Modifications

THE NATIONAL CANCER SOCIETY OF MALAYSIA reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website, and donors are encouraged to review this policy periodically.

Thank you for your support and understanding.