NATIONAL CANCER SOCIETY OF MALAYSIA
Refund Policy
Introduction
At NATIONAL CANCER SOCIETY OF MALAYSIA, we are committed to transparency and accountability. We deeply appreciate the support and generosity of our donors, which allows us to continue our mission to provide assistance to cancer patients and fund cancer research. However, we understand that there may be circumstances where a refund of a donation is necessary. This Refund Policy outlines the conditions under which refunds will be made.
- Donation Refunds
1.1 Eligibility for Refunds
Donations made online through our official website are eligible for a refund if requested within 15 days of the donation date. Donations made via other methods (e.g., check, cash, bank transfer) will be considered on a case-by-case basis.
1.2 Non-Refundable Donations
Donations made as a result of fundraising events, auctions, or the purchase of goods/services (e.g., merchandise, event tickets) are generally non-refundable. Donations that have already been allocated to a specific project or distributed to beneficiaries are non-refundable.
- Refund Request Process
2.1 Submitting a Request
To request a refund, donors must contact NATIONAL CANCER SOCIETY OF MALAYSIA via email at donations@cancer.org.my. The request should include the donor’s name, contact information, donation amount, date of donation, and the reason for the refund request.
2.2 Review and Approval
Refund requests will be reviewed by our finance team within 10 business days of receipt. Approved refunds will be processed within 7 business days of approval.
- Disputed Transactions
3.1 Credit Card Chargebacks
If a donation was made using a credit card and the donor disputes the charge with their credit card provider, NATIONAL CANCER SOCIETY OF MALAYSIA will cooperate with the financial institution to resolve the dispute. We encourage donors to contact us directly to resolve any issues before initiating a chargeback.
- Privacy and Security
4.1 Confidentiality
All information provided by donors in relation to refund requests will be treated with confidentiality and will be used solely for the purpose of processing the refund.
4.2 Data Protection
NATIONAL CANCER SOCIETY OF MALAYSIA adheres to data protection laws and regulations. Donor information will not be shared with third parties without the donor’s consent, except as required by law.
- Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
NATIONAL CANCER SOCIETY OF MALAYSIA
66, Jalan Raja Muda Abdul Aziz,
50300 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur
Phone: 1-800-88-1000
Email: donations@cancer.org.my
Website: hpv.cancer.org.my
- Policy Updates
6.1 Modifications to Policy
NATIONAL CANCER SOCIETY OF MALAYSIA reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website, and donors are encouraged to review the policy periodically.
Thank you for your support and understanding.